Terms of Service

1. What climbrate is

climbrate is software for flight instructors and their students. It provides tools for training records and debriefs, student progress tracking, syllabi, endorsements, scheduling and booking, invoicing records, instructor websites, and related communications. climbrate is a record-keeping and productivity tool — it is not a flight school, an aviation authority, or a provider of flight instruction.

2. Advisory only — your instructor is the authority

Any computation climbrate displays — including progress toward requirements, eligibility projections, expiration reminders, and syllabus completion — is advisory only. The certificated flight instructor, not climbrate, is solely responsible for determining a student’s eligibility, readiness, and compliance with the Federal Aviation Regulations, and for the accuracy and completeness of any endorsement or record they create. climbrate is not a substitute for the current regulations or for official records, and using climbrate does not relieve an instructor of any recordkeeping obligation under applicable regulations. Do not use climbrate as a source of operational or flight-safety decisions.

climbrate hosts and displays the data you and your instructor put into it — nothing more. We are not your representative or agent, we do not provide legal, regulatory, or aviation advice, and no professional or fiduciary relationship is created by your use of the service. It is your responsibility to verify the accuracy and validity of all data in your account. You are ultimately and solely responsible for your own safety and legal compliance and — if you are an instructor — for the safety and legal compliance of your training of your students. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLIMBRATE HAS NO LIABILITY FOR ANY OF THE FOREGOING.

3. Accounts

Instructors create their own accounts. Student accounts are created by invitation from an instructor. You agree to provide accurate information, keep your credentials confidential, and notify us of any unauthorized use of your account. You are responsible for activity that occurs under your account.

Accounts are personal. One account is for one person: sharing, pooling, or splitting login credentials between people is not permitted. We may monitor sign-in patterns — including device and approximate location — to detect credential sharing, may limit the number of devices registered to an account, and may suspend accounts that circumvent per-user pricing through shared logins.

4. Payments between students and instructors

climbrate lets instructors prepare and send invoices and track their payment status. climbrate is not a party to any transaction between a student and an instructor: we do not process, hold, or transmit funds between students and instructors, we make no guarantee of payment, and any payment arrangement (method, timing, refunds, disputes) is solely between the student and the instructor. Invoice records in climbrate are documentation created by the instructor, not receipts issued by climbrate.

5. Subscriptions and fees

Instructor plans are offered at published prices and billed on a recurring basis. You may cancel at any time; cancellation stops future billing and takes effect at the end of the current billing period, and fees already paid are non-refundable except where required by law. We may change plan prices or features with advance notice; changes apply from your next billing period. If you close your account, or your subscription deactivates and any billing grace period ends, your complete records are emailed to you and your data is deleted after a 30-day window, as described in Section 6 — you leave with everything, and we keep nothing.

6. Your content and your data

You retain ownership of the content you put into climbrate — your business information, training records, syllabi, and website content. You grant us the license needed to host, display, and process that content to operate the service. You can export your data in a usable format at any time. While your account is active, certain records — in particular endorsement records — are maintained in append-only form to preserve their integrity as training documentation. If you close your account, or your subscription deactivates and any billing grace period ends, we compile your complete records — including your logbook, endorsement history, and invoices — into a document emailed to your account address, retain your data for 30 days so an accidental closure is recoverable, and then permanently delete it, keeping only the minimal records the law requires us to keep (such as billing and tax records). Because your records are returned to you, instructors remain responsible for retaining their own training records as the regulations require.

7. Acceptable use

You agree not to misuse the service: no unlawful use, no attempting to access another account’s data, no interfering with or disrupting the service, no scraping or reselling the service, and no uploading content that infringes others’ rights. We may suspend or terminate accounts that violate these Terms.

8. Instructor websites and public pages

Instructors may publish public web pages (including booking pages) through climbrate. The instructor is solely responsible for the content of their pages, including its accuracy and compliance with applicable law and advertising rules. We may remove public content that violates these Terms.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY COMPUTATION OR REMINDER IT PRODUCES IS ACCURATE OR COMPLETE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLIMBRATE, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, REVENUE, OR PROFITS, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE.

11. Termination

You may stop using the service and delete your account at any time. We may suspend or terminate access for violation of these Terms or for legal or security reasons. On termination, the exit export and 30-day deletion process described in Section 6 applies.

12. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will notify account holders before it takes effect. Continued use of the service after a change takes effect constitutes acceptance of the updated Terms.

13. Governing law and contact

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-laws principles. Questions about these Terms: support@climbrate.io.