How can we help?
Email support@climbrate.io and a person answers. Tell us what you were doing, what you expected, and what happened instead — a screenshot helps.
Support request
Stuck on something, or not sure how a feature is meant to work? Ask.
Email supportBug report
Something broke. Tell us the page, the device, and what you saw.
Email supportBilling & account
Plans, receipts, sign-in trouble, closing your account, or getting your export.
Email supportFeature request
What would make your week easier? We read every one.
Email supportFeedback
Tell us what’s working and what isn’t.
Email supportSomething else
Press, partnerships, or anything that doesn’t fit above.
Email supportAlready signed in?
Use the contact form inside the app. It knows which account you’re writing from and lets you attach screenshots.
Open the in-app formWant to see it first?
Try the live demo — a throwaway instructor and student account. Nothing you do there is kept.
View our demo- Do students pay through climbrate?
- No. Invoices are records the instructor creates and tracks. Payment stays between the student and the instructor, however they choose to settle.
- Can I get my data out?
- Yes, any time, in a usable format. If you close your account, your complete records are emailed to you and your data is deleted after 30 days.
- How do students get accounts?
- Their instructor invites them. Students can’t sign up on their own.
- Is the progress tracking official?
- No. Everything climbrate computes is advisory. The certificated flight instructor is the authority on a student’s eligibility and readiness.
- Where are the policies?
- Privacy Policy and Terms of Service.